The Qualitative research includes such parameters which aim to explore any other relevant aspect of the issue through the open-ended question. These open-ended questions are particularly useful to identify the perception and customer feelings that cannot be obtained from the literature review. The Quantitative research includes such parameters which aim to establish the various aspects of the customer satisfaction and customer perception. This questionnaire requires four types of scale to record and analyse the various factors identified through the literature review. The nominal scale includes mutually exclusive entity to explore a parameter. Ordinal Scale includes an equidistant entity which reflects the satisfaction level of the respondents against the parameter. This scale is effective because in determining the customer satisfaction because the entities of the scale are in sorted order and use terms like ‘Happy, ‘unhappy, etc. Interval Scale is effective when the entities of the scale are equidistant and in sorted order. The ratio scale is effective because the entities used in this scale are not only sorted and equidistant among each other, but also contains an ‘absolute zero’ for comprehensive measurement from the centre. However, due to research limitations, the Ratio Scale has not been applied.