当员工从公司获得良好的激励时，员工对自己的工作感到更有活力。酒店业与其他行业没有区别，在这里员工需要更多的动力和奉献精神。当员工有动力时，服务质量得到改善。酒店业员工的积极性是学者们非常感兴趣的课题。员工是酒店业最重要的资产，并保持他们的积极性。由于工作时间长，薪酬低，工作条件差以及福利不足，雇员在酒店业的流动率是一个主要问题。 Sturman＆Ford（2011）强调，由于劳动力流动水平高和激励机制的性质，酒店行业的工作满意度低，晋升机会有限，薪酬和班次时间较短。在这种情况下，通过良好的激励和利益水平，可以提高员工的积极性和服务质量。 Chen（2013）的研究表明，对酒店业员工需求的分析是非常重要的。
Employees feel more energetic towards their work, when they receive good incentives from their companies. Hospitality industry is not different from other industries, and here employees require more motivation and dedication. The quality of the service is improved, when employees are motivated. The motivation of the employees in the hospitality industry has been a very interesting subject for the scholars. Employees are the most important asset for the hospitality industries, and keeping them motivated. Employee turnover in the hospitality industry is a major problem due to long working hours, low compensation, poor working conditions, and inadequate benefits. Sturman & Ford, (2011) highlights that due to the high level of the labor turnover and the nature of incentives, hotel industry displays low job satisfaction, limited promotion opportunities, and low pay and shift timings. In such conditions, motivation of the employees and their service delivery can be improved through good level of incentives and benefits. The study of Chen (2013) states that the analysis of the employee needs in the hospitality industry is very important.