穆雷和德里克都缺乏领导才能。领导者在引导和激励整个团队中起着重要的作用。默里没有意识到公司里存在的问题，为此，珍妮丝感到沮丧，无法找到解决这个问题的办法。德里克和贾尼斯的谈话清楚地表明，他们并不关心组织的发展。沟通问题是因为德里克和珍妮丝有人际交往的问题。在一个组织开展工作的过程中，交流的流动是非常重要的(加拿大，2016)。组织成员之间存在着沟通上的差距和信任度低的问题。Dave在评估员工绩效和实施奖励计划方面效率低下。员工在开发团队工作时效率低下，相互协调，解决所有问题。贾尼斯表示，许多组织问题已被提高，影响了本组织内工作的质量和执行过程。经理们并没有像一个团队那样工作，因为他们的工作效率低下。德里克没有提供适当的培训，导致工作流程的低效管理(Johns & Saks,2008)。贾妮丝正承受着巨大的压力，因为她必须管理她的工作和发票工作。由于缺乏领导、知识和技能，团队没有得到适当的指导。由于冲突、沟通问题、缺乏领导和低效的管理，该组织面临着巨大的困难。
There is a lack of leadership skills in both Murray and Derek. The leaders play a significant role in guiding and motivating the whole team. Murray was not aware of the issues prevailing in the company and for this, Janice was frustrated and not able to find a solution for the issue. The conversation of Derek and Janice clearly shows that they do not care about the development of the organization. Communication issue is there because Derek and Janice have interpersonal communication issues. The flow of communication is very much important in an organization to carry out the work (Canada, 2016). There is a communication gap and low trust level between the members of the organization. Dave was inefficient in evaluating the performance of the employees and implementing reward program for them. The employees were ineffective in developing a team work and coordinate each other to solve all the issues. Janice has stated that many organizational issues have been raised affecting the quality of work and performance of the processes within the organization. The managers were not working as a team which shows ineffective work carried out by them. Appropriate training was not provided to Derek who leads to ineffective management of the work processes (Johns & Saks, 2008). Janice was working under huge pressure as she has to manage her work and invoice work of Derek. The team was not guided appropriately because there was a lack of leadership, knowledge and skills. The organization was facing huge difficulties due to conflicts, communication issues, lack of leadership and inefficient management.