英国公民权论文代写:酒店业的容量管理

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29/01/2019

英国公民权论文代写:酒店业的容量管理

西摩酒店是一家四星级酒店,位于英格兰西南部。酒店目前面临的问题是早上9点以后客流量很大。这导致了紧张的局面,许多消费者对酒店提供的服务提出了投诉。目前酒店费用£12.50,它被建议午餐在£5的额外附加费。管理人员认为顾客可以稍微晚一点起床,然后吃午饭。他们计划询问顾客的喜好。

此分析的目的是确定是否存在来自容量管理的任何操作问题

英国公民权论文代写:酒店业的容量管理

酒店业的容量管理是指酒店在服务提供系统中平衡消费者需求的能力。服务组织的能力变得难以管理,因为服务交付的大部分因素依赖于无形因素、易逝性和消费者参与(Hoque, 2013)。酒店行业的供需应该保持平衡。在这种情况下,酒店正计划将一些顾客的午餐选择改为早餐选择。在这种情况下,午餐菜单上的人数会增加,应该有一个容量管理计划,以确保酒店能够处理额外的午餐客流量。为了解决公司的能力问题,公司应该能够提高其提供的服务的质量。在这种情况下,预期会出现的操作问题是消费者的质量性能。这需要解决。

英国公民权论文代写:酒店业的容量管理

Seymour Hotel is a four-star hotel that is located in the South West of England. The current issue that the hotel faces is having a lot of customer traffic after 9 am. This leads to stressful situation and a lot of consumer complaints about the services rendered by the hotel. Currently the hotel charges £12.50 and it has been proposed that the lunch to be served at an extra surcharge of £5. The management feels that the customers could get up slightly later and have lunch instead. They are planning to ask the customers about their preference.

Purpose of this analysis is to determine if there will be any operational issues from the capacity management

英国公民权论文代写:酒店业的容量管理

Capacity management of the hotel industry refers to the ability of the hotel to balance the demand of the consumers with the service delivery system. The capacity of service organizations becomes difficult to management as most of factors of the service deliverable are dependent on the intangible factor, perishability and the consumer participation (Hoque, 2013). There should be the balance between supply and demand in the hotel industry. In this case the hotel is planning to shift some of the customers to use the Lunch option instead of the Breakfast option. In this situation the number of people will increase for the lunch menu and there should be a capacity management plan in place to ensure that the hotel can handle the extra foot traffic for lunch. For addressing the capacity issues of the company the company should be able to improve the quality of services that it rendered. The operational issue that is expected to arise from this situation is the quality performance for the consumers. This needs to be addressed.

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