反思性听力是一种沟通策略，包括理解说话者所说的和提供解决方案。信息接收端的人试图重建从说话者那里收到的信息。在这种倾听模式中应该有一种同理心。然而，研究表明，反思倾听会带来比解决方案更多的问题(Smither,Houston and McIntire,2016)。似乎信息接收者试图寻找反驳的方法。说话者假设另一个人在听，是在发现说话人所陈述的观点的错误。对于这些问题，人类学家认为积极的倾听对人是有效的。
Reflective listening is a form of communication strategy that involves understanding of what the speaker speaks and offering solutions. The person on the receiving end of the information tries to reconstruct the information that has been received from the speaker. There should be a form of empathy in this listening model. However, research indicates that reflective listening leads to more issues than solutions (Smither, Houston and McIntire, 2016). It seems as though the receiver of the information is trying to look for ways to rebuttal. The speaker assumes that the other person is listening to find fault of the voices of opinion which the speaker states. For these issues anthropologists suggest that active listening can be effective for the people.
The central tenets of active listening are to listen to what the speaker states in the conversation. The notion of actually listening reflects on the comprehension of what the speaker states and retaining the information (Dozier, Grunig and Grunig, 2013). Unlike reflective listening it is more to do with how the people in the company look for ways to build communication and rapport with the people. The response to that view should be mixed with empathy and the response should be a neutral pathway. It is understood that the people in the conversation cannot really agree with the speaker nevertheless they can exercise empathy and understand the perspective of the speaker. There should be tactic involved to convince the speaker that there would be real efforts done to address their issues in the company.