本篇文章主要講的是關於高等教育機構的問題，任何一個人進行的教育,在他們完成中學教育將被稱為高等教育(Srikatanyoo &Gnoth, 2002)這可以教育的學士學位或本科學位的形式和個人可以並行工作,追求教育。本篇論文代寫文章由英國論文通AssignmentPass輔導網整理，供大家參考閱讀。
Any education that an individual undertakes, following the completion of their secondary schooling will be called a tertiary education (Srikatanyoo, &Gnoth, 2002) This can be education in the form of a bachelor’s degree or in the form of an undergraduate degree and the individual could be working while pursuing their education in parallel.
1. Questions to measure satisfaction
Satisfaction for the customer in this state will depend on their individual context and also that of the offerings of the business. As Maslow’s hierarchy of needs states, the individual would have needs to be met in hierarchy (Huitt, 2004). For instance, in the order of the individual needs (structured according to Maslow’s hierarchy) questions to measure their satisfaction could address
Are you satisfied with the place of tertiary education in terms of the environment? (such as clean air or food facilities which are the physiological needs)
Do you believe the tertiary education will give you more secure employment in future (Safety need in Maslow’s hierarchy)?
Is the pricing for the tertiary education economical based on student’s current financial status?
Does the education suit your time requirements?
2. Questions to measure hard quality of service
Hard quality of service as differentiated from the soft quality of service stands to represent the informational needs met by a management information system and more. The hard quality of service can hence be measured by,
Do the tertiary education providers, provide online classes?
Does the online course support provided by tertiary education providers serve you in a timely manner?
Are there much downtimes in tertiary education provider website that disrupts your learning in a continuous manner
Are feedbacks on the existing information management system entertained by your education provider (University, college etc.)?
3. Questions to measure brand image
How well was the University known to you when you selected it for your education?
Has the University (or tertiary education provider) been critiqued in the past on media articles?
Do the alumni of the University have something positive to say about the University?
4. Questions to measure perceived value
Would you take up the classed offered at the tertiary education provider
How would you rate the services provided by the tertiary education provider compared with other Universities?
5. Questions to measure loyalty
Are you willing to continue higher education with your current University?
Would you recommend the tertiary education provider to your friends?
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