United Parcel Services (UPS) is the world’s largest package delivery company. It transports daily more than 15 million packages and documents with the help of its instantly recognizable brown trucks. UPS delivers its services in throughout the U.S. and in more than 220 countries and territories all around the world. It has a workforce of 102,000 plus drivers. Suddenly UPS saw an HR challenge arising in the company in the next five years the company would need 25,000 drivers in the replacement of the retiring baby boomers.
The company planned to use its already tested business model of uniformity and efficiency in combination with new approach of training drivers. Here in this essay the discussion will be on the HR challenge found by UPS to be faced by company in the period of next five years. The discussion will highlight all the problems and the possible solutions which are highlighted in the case study.
UPS recognizes the problem it was going to face in future:
SWOT Analysis of UPS: It is done for analyzing the problems the company might face in future and the environment in which UPS operates.
As it is evident from the case study that the company is operating in many parts of the world it might face the problem of diversity in future due to wide range of customers and workforce. For dealing with this problem the company has to develop its information and technological systems so that it can maintain its competitive edge in the market against its competitors (Lowrey, 2003). To meet its requirements of diversity in future the company has to prepare itself by expanding from within and promoting its intent matched with the current market trends.